We endeavour to dispatch same-day all orders received by 12 midday (UK/London time) on a business day. A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are lost in transit due to the fault of Royal Mail or other delivery carrier - we will endeavour to trace your parcel on your behalf and lodge an investigation if required.
No, you don't need to set up an account, you can choose to checkout as a Guest instead. We recommend creating an account as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved.
Your personal online security is extremely important to us. We do NOT store any of your credit card details, nor do we have access to this information. We use a third party gateway system (stripe) to process our credit card payments, so you can be confident when shopping with us that your security and privacy are protected.
All prices include United Kingdom Goods & Services Tax (GST). No other tax or duty will be applied to orders delivered within the UK. We are not responsible for any taxes or import duties imposed on items delivered outside the United Kingdom. If you are unsure about this, please contact your local Customs Office.
All full-priced items can be returned for an Online Credit within 14 days of receiving your parcel. We do not provide refunds or exchanges. Your Online Credit (which will be sent in the form of an online Gift Card) can be used to purchase the new size or style you may require.
Items purchased on Sale or during a Flash Sale (with a Promotion Code) are final and cannot be returned.
All items must be returned to us new, unworn and with all original swing tags attached. Returns received outside of the 14 day time frame may be refused and sent back to you. You must arrange to send the item back to us at your own cost. Learn More Here.
When an item is in high demand we often place it on pre-order, which means you pay for the item in full and we'll reserve your size for you.
If you order other items with your pre-order your parcel will only be sent when your pre-order has also arrived (i.e. all items will be sent to you together). If you would prefer your non pre-order item to be sent straight away, please place a separate order.
We do not accept responsibility for delays on the Designer's behalf and do not accept cancellations because of this. Our time frames for delivery are our best estimates only provided by the Designer.
Once you receive your pre-order our flexible returns & exchange policy continues to apply.
We are unable to cancel pre-orders or change the size once your pre-order has been placed.