Returns

WHAT CAN BE RETURNED

All full-priced items can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your parcel. 

Strictly no returns on items purchased on Sale or during a Flash Sale (with a Promotion Code).

 

HOW TO RETURN AN ITEM

In order to receive an Online Credit Note, your return item must meet the following conditions: 

  • be received within 14 days of receiving your order
  • must be a full-priced item 
  • new and unused 
  • all original swing tags attached 
  • no marks/scratches etc
  • include our Returns Form included with your order and original invoice
  • fill out this interactive returns form online & print off - Returns Form

We will inspect all return items upon receipt - any returns which fail to comply with the above will be refused and sent back to you. The cost of return shipping is at the customer's expense - we will not refund or add credit for the cost of return postage. We will not process returns until your item is received by us. 

 

ITEMS WHICH CANNOT BE RETURNED

  • All sale items
  • All items purchased with a Promotion Code or during a Flash Sale

 

PROCESSING RETURNS

We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number). 

We will process your Online Credit Note within 3-7 business days of receiving your return. An email will be sent to you with your online credit code/e-gift card to use. We do not provide exchanges - we recommend using your online credit to purchase the new size/style etc.

In the unlikely event an item has a manufacturing fault we will repair, replace or provide a refund. It is at our discretion if an item is deemed faulty which Wesson & Co will first need to check before agreeing to a refund.